- What file types do you accept?
- PDF and DOCX today. Scanned PDFs run through OCR automatically when the worker has tesseract installed (we ship that in our managed deploy).
- How long does generation take?
- P95 is under 90 seconds end-to-end (extract → LLM → render → R2). Larger documents and tier-cap-pinning workloads can take a few minutes.
- Which LLM do you use?
- Anthropic Claude Sonnet by default. We failover to OpenAI's GPT-5-mini if Anthropic is degraded, with a per-process circuit breaker that flips to fallback after a few consecutive errors.
- Where are my files stored?
- Cloudflare R2, with environment-prefixed keys (dev/staging/prod) so the same bucket can host all three. Files are encrypted at rest and only ever reachable through ≤ 1-hour signed URLs we mint per request.
- Do you train on my content?
- No. We never share document contents with anyone other than the LLM provider for the duration of the generation call. The LLM provider's contractual data-use clauses apply (Anthropic and OpenAI both contractually exclude training on API inputs by default).
- How do I cancel?
- Account → Delete my account schedules a 7-day grace deletion. We cancel the Stripe subscription, scrub every R2 object, and remove the database row at the end of the window. You can cancel the deletion request before then.
- Refund policy?
- Money-back within 30 days of your first paid invoice — email hello@pptsaas.example. After 30 days, monthly plans don't refund mid-cycle but you can downgrade to keep the rest of the period at the lower tier.
- GDPR / CCPA compliance?
- Data export and deletion are self-service from /dashboard/account. EU/UK customers can DPA-sign on request. We don't sell customer data; full breakdown in the Privacy Policy.